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Wigs, Hair Extensions & Hair replacement
(non surgical)
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How to place order for Your wig / Hairpiece / Hair exensions/ Hair replacement System

 

www.allurehair.co.in

 

Step by step procedure to order from Allure Hair

For ordering any products that Allure Hair makes

Step1: Read the details given on the website.

I charge non refundable consultation fee of Rs.2000/- ( to be paid in advance before the consultation to confirm the appointment) for the initial consultation to ensure that all appointments are with serious clients only.

I would like to inform clients that I will answer their queries on the phone only if the client has paid the consultation fees in advance. Most people who call to make enquires do not take any effort to read the information given on the website. The information they want is already given FREE OF COST on the website www.allurehair.co.in but if they would want me to answer their queries over the phone then consultation fee has to be paid in advance.

You do not need to read everything but only information that is relevant to your requirement by scrolling down as the headings will give you clear idea of which information you need to know.

Step 2 : Email your photographs as per the requirements given & wait for my reply. Attach photographs which clearly show your present condition of hair loss & old photograpghs before hair loss took place. Older photographs should give clear idea how your own hair was previously before hairloss.

Photographs are very essential. Whether you live in Mumbai or out of Mumbai I need to see client photographs so that I can understand your hairloss related problem.

Step 3: If you have sent me the details correctly then I shall reply to your mail.

Do not call up immediately after you send me your email. Have patience & wait for a day or two for me to respond. If you do not get a reply it means that you have not sent me the details as per my requirement. I do not respond to emails sent with incorrect information that is not as per my requirements.

Step 4: I will send you an e-mail or a text message or call up to inform you if I have a solution to your hairloss problem. You will then have to pay the consultation fee of Rupees Two Thousand in advance to book your consultation appointment.

For those who do not want to read the information given on the website which is available free of cost, they are required to pay theconsultation fee of Rupees Two Thousand in advance so that I can answer their queries personally on the phone.

As a matter of policy I do not give prices / estimates / quotes over the telephone.

Home Visit Service for patients

Allure Hair does not visit clients / patients at home. I do not have staff who can be sent for home visit.

Those patients who are unable to visit my place can use the instructions given on the website about how to take measurements & email it to me.

 

 

 

 

 

 

 

 

 

Appointment Scheduling

Time is money. Please respect our time and be punctual. If you arrive late we have no option but to cut short the time allocated to you in order to accommodate the next appointment or call you on some other day.We are caring, and respect your privacy hence we make sure that there are no other clients around by spacing out appointments as normally people who suffer from hair loss due to medical conditions prefer privacy

We value your time, hence to ensure that you are not kept waiting, all services and consultations, are by appointment only from 10 a.m. to 7 p.m.( Indian Standard Time).Your appointment is scheduled to allow sufficient time for consultation or to complete your service. Please assist us by being punctual. Please do not call just before your appointment to inform that you are going to be late. Please anticipate traffic delays in Mumbai and start well in time. In case you are unsure about the time generally required to reach us from your location please enquire with us.

Cancellation of Appointment

We require notice 24 hours notice for cancellation of appointments for all services. Please inform us in advance to reschedule your appointment.In case a client does not inform and then we charge advance fee before we reschedule the next appointment.

Mobile Phones

Before entering our premises, please turn the ringer of your mobile phone to silent mode.The use of your mobile phones within our premises is strictly prohibited. Please respect the personal space of other people. Please do not force us to overhear your conversations. It is highly disruptive and distracting to us while we are at work during consultation or service. I do not want interruptions as majority of callers do not require immediate access.Don’t answer or make calls or text or respond to texts during consultation.

Allure Hair reserves the right to refuse customers without assigning any reasons.

Payment Terms

We take 100% payment in advance when client places the order, since we only make customized made to measure wigs. Only when we receive full payment we start making the wig / hairpiece. Those outstation clients who deposit money in our bank account by cheque should kindly note that their work is started only when the cheque is cleared and the amount is credited in our account. The prices are NOT inclusive of bank transaction charges and courier charges. They should be borne by the client.

Please note, refunds and / or exchanges WILL NOT be made due to any reasons.Extra fees may be charged to you in case of international purchases due to currency conversion or foreign exchange rate fluctuation. The exact charge will vary from day to day as the daily markets dictate the exact charge.

Payment terms for Out of Mumbai & International orders

The options are :

1. Cash by money order or by depositing in our bank account.( Bank transaction charges to be paid by the client )

2. Bankers' Demand Draft in favour of "Yatin Deshpande" payable in Mumbai, INDIA.

3. Telegraphic Transfer / Wire Transfer

Telegraphic transfer in favour of "Yatin Deshpande"to be sent to us through our Bankers.Please note that the check/money order has to be an international money order and not local currency, in US Dollars or Euros. It has to be paid to "YATIN DESHPANDE" only and not on any other name.In case you send the money on the wrong name your order will not be processed.

Name of the Bank, Address of the Bank, SWIFT CODE, Current A/c No. will be intimated on request.

4.MONEY TRANSFER through WESTERN UNION

Contact your local Western Union agent, fill in the form and give the payment to them. They will give you a MTCN No - 10 digits control number. Inform us by email for the MTCN No - 10 digits control number, so that we can collect the payment. Please provide us all information as below:

  • Sender's Name
  • Address
  • Amount of Payment
  • Telephone
OR by

eMoney Transfer Service by Money Gram International eMoney Transfer Same Day Service.

Terms and Conditions:


Order once placed cannot be cancelled. The goods sold will not be replaced or refunded .

The delivery will be done only upon confirmation of receipt of payment from our bank.

Usual processing time 2 to 3 weeks.

Any changes or additions will be done only upon confirmation of receipt of payment for the additional work.

Delivery time


Custom-made wigs or hair pieces take at least 2-3 weeks before they are ready. It is possible to make a wig in extremely urgent circumstances of illness in less than one week, but in most cases, it is best to give us around two weeks. PLEASE NOTE THAT THERE WILL BE AN EXTRA CHARGE FOR ANY WORK REQUIRED WITHIN ONE WORKING WEEK. This is only possible if we will able to complete the order depending upon the workload at that time.We like to give production times that are feasible and realistic for us.

Delivery of wigs after 5 p.m.on the given date. We are not responsible for the goods not taken by clients within two weeks from the delivery date.

Customer Privacy Policy

Allure Hair spends a large part of its time to designing and making hairpieces for film, theatre and television. However, unlike others surprisingly our walls are bare without the clutter of photographs and autographed memorabilia from the work done for the Bollywood heroines or other celebrities. It is a well known fact that many of the famous Bollywood stars, models & celebrities visit us. Though we are in the vanity business we do not forget that every clients privacy is also very important hence I do not drop names for the sake of publicity. Allure Hair ensures that everyones privacy is protected. We would never divulge any details about anyone's private life be it a celebrity or a commoner.

We prefer to be discreet as most people who visit us also like it that way. We are located in a residential area and do not have any hoarding or board with our name. Very few people will like to be seen walking out of a wig store situated in a mall or high street and meeting known people on their way out. Any material sent by us is always in plain envelopes only. I totally understand the need for discretion. All orders leaving Allure Hair just have a return address on the package with NO BUSINESS NAME if you so desire.

We do not share or transfer any identifiable information which you may have shared with us during consultation or otherwise with or to our affiliates, licensees and partners. We assure total confidentiality. However we may disclose any personally identifiable information we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or government request.

Out of Mumbai & International orders

We accept orders from customers all over India as well as all other countries around the world. Our products are delivered by courier to customer’s doorstep. Even without leaving your house you can order a custom-made wig / hair replacement system from us. We will guide you through the entire process how to fit, attach and maintain your own hairpiece without going to a professional every time. Customers will be required to pay courier / shipping charges on their ordered products. Courier charges will be notified beforehand if the client desires. Allure Hair is not responsible for incorrect address information given or the courier is sent back to us due to any reasons. The client will have to bear the courier charges again in such cases.

Goods should arrive within the stipulated time for that particular delivery once they are shipped. Weekends are excluded from working days and should be considered when making an order. We cannot be held responsible for any delay as a result of any local / National Holidays, natural disasters, strikes and carrier delays. Our responsibility ceases when we hand over the goods to the courier / Shipper. If a product is lost, damaged or stolen in transit we are not liable to pay for it. Customer may request Insurance for their package at their own extra cost.

International Shipments require customs clearance. The rules and requirements for customs clearance vary from country to country. We are not responsible for any duties, taxes or additional charges that may be charged by Customs for any international deliveries. It is the customer's responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required. Invoices are sent with all shipments. This is the only document that will be sent with your shipment.

Restricted Countries


We follow guidelines issued by government and trade bodies regarding non-cooperative countries and territories. We also take guidance from partner banks around the world, their requirements and stance on high-risk and restricted countries. Allure Hair works with banks and merchants to ensure all parties have a high level of awareness regarding potential fraud.

Business Hours

Consultation by Appointment only From 10 a.m. to 7 p.m.( Indian Standard Time). Please fix an appointment before coming.

Delivery of wigs after 5 p.m.on the given date.

Consultation & Enquiries
For enquiries and / or booking appointments please contact us between 10 a.m. to 7 p.m. Last Appointment must reach by 6.30 p.m

Due to our privacy policy and space constraints we permit only one person to accompany clients within our premises. Please do not get children along with you when you visit us.

Consultation for Wigs

During consultation we show samples of wigs, different types of hair texures, net bases for you to review it. After understanding your requirements, we recommend the correct option for you.

The options for all wigs involve – selecting your preferred: Color (can choose up to 3 colors in any mixture blend), Hair length, Hair Texture, Density, type of hair parting.We only show samples of the different type wigs we make. We do not have wigs of all different types and sizes for clients to wear and try on during consultation.

Consultation for Hair Replacement


A Hair Replacement consultation takes around 30 minutes. During this time we will discuss in depth the various type of hair replacement systems available and the system that would benefit you as the client individually, based on the type and degree of hair loss.
We also need to establish the suitability of each system as well as your personal requirements and the result you wish to achieve after the restoration process.

Consultation for Hair Extensions


A Hair Extension consultation takes around 30 minutes. During this time we will analyse your hair and scalp to see if you are suitable for hair extensions. We will discuss application options available, determine what length, color and style you require and what result you want to achieve after the application process. Hair extension details will be discussed more in depth during the consultation appointment.

Long distance Consultations

We prefer to meet our clients in person but those who stay out of Mumbai or cannot travel to us we suggest to send measurements, photographs by e-mail, courier or by post of their hair loss and provide details of their diagnosed condition. We do not think that a full consultation can be done by email / photographs / telephone. However it can only be used as a guide for understanding of your wig / hair replacement needs, but it still can not replace a face to face consultation with Yatin.

Please note Allure Hair is not responsible for client's perception of the wigs, hair extensions & hair replacement systems based on photographs or by reading on our website.

Charges

Consultation & Consultation fee

Every consultation is done personally by Yatin.

We provide two types of consultations.

Consultation in person for those who can visit us or long distance consultation for those who cannot visit us by e-mail, video conferencing etc. As services and systems used differ greatly between each service, the process for both consultations are carried out differently. A consultation must be done before an appointment can be booked for any type of application process.

We charge Rs.2000/- ( to be paid in advance before the consultation begins) for the initial consultation to ensure that all our appointments are with serious clients only. The consultation fee is deducted from the final cost if the client places order and makes 100% payment at the time of consultation to make the wig / Hair extensions / Hair replacement system. So your consultation is “free” if you buy a wig / Hair extensions / Hair replacement system from us. The consultation fee will not be deducted from the final cost if the client places order and makes 100% payment after the time of consultation to make the wig / Hair extensions / Hair replacement system.Normally consultation takes about 30 minutes.


For those clients who need to know much more and 30 minutes are not sufficient we shall be happy to give additional consultation time at a cost of Rs. 1500/- for every addtional 30 minutes or a part thereof. This additional Consultation fee is not deducted from the cost of the wig/ hair extension/ hair system.

The consultation charges are not deducted after that two week period and we charge full amount. Clients are requested to book appointments & be punctual so that sufficient time can be given for the consultation to be carried out properly, with complete satisfaction to achieve the best results.Due to our privacy policy and space constraints we permit only one person to accompany patients within our premises. We do not allow anyone apart from the client on whom a service is to be done to be inside our premises for wigs, hair extensions and hair replacement service.

Customer care
Allure Hair is owned by me Yatin Deshpande and I run this business by myself. That's it. It's just me alone. I personally answer all phone calls made by clients as I feel that due to my expertise and experience in this business I can help the clients best by understanding their requirements. Based on the frequently asked questions by clients I update the information regularly on the website, in case something is missing.

I have noticed that a lot of people who call to make enquires do not take any effort to read the information given on the website. Very often I request clients to refer to the website as the information they want is already given on the website. I would like to apologize to clients for not being able to answer their questions in person. In case clients are asked to refer to the website please do not interpret it as being rude or customer unfriendly. Please co -operate by reading all information given on the website. In case there is something that you want to know which is not mentioned here then please call up. I shall be happy to help you.

Please be aware that if you need a phone consultation or an email consultation there is only one person handling it. Sometimes phone consultations take long, so while one customer is getting one to one service, the other person calling few times doesn't get a chance to speak to me at all. Since I started the website, business has grown, and though I try to give everyone excellent customer service, even if that means talking on the phone for half an hour, consulting a customer on a wig with even those customers who clearly knew the answers to their questions, but just wanted to hear them from me personally.

As a matter of policy we do not give prices over the telephone without seeing the clients or their photographs. We require old photographs of the clients along with present photographs to get an idea of their hairline, style, color etc. so that we can give them an estimate.

I have plenty of experienced, skilled staff who looks after the manufacturing process but I answer all client phone calls personally, go through the emails, client photographs, and most importantly look after the quality control for every piece produced by us. Because as humans, there is only so much we can do in a day so please bear with me.
 
 
About Allure Hair Wigs
about us
Allure Hair is owned by me Yatin Deshpande and I run this business by myself. That's it. It's just me alone. I personally answer all phone calls made by clients as I feel that due to my expertise and experience in this business I can help the clients best by understanding their requirements. Based on the frequently asked questions by clients I update the information regularly on the website in case something is missing.
our mission
Allure Hair provides practical support and information related to hair loss for people who are likely to lose their hair, or have already lost it due to various medical reasons like male pattern baldness, androgenetic alopecia (female pattern baldness), chemotherapy, radiation treatments, and accidents. Many of our clients have a condition called alopecia areata, an auto immune disorder which causes spots of hair loss and can progress into total hair loss.
 
Why Allure hair?
Allure Hair is unique as it doesn't compete with barbers, hairstylists, or volume wig manufacturers.Yatin oversees all the work at Allure Hair personally, from the client consultation, design, knotting plans, fittings, to the cutting, styling and coloring of the finished product. Yatin's philosophy is simple, “I am a perfectionist and my goal is to be the best in my field, not the biggest in terms of sales and turnover. Hence Allure Hair makes only a limited number of pieces every month.
Allure Hair Wigs
wigs
Allure Hair is owned by me Yatin Deshpande and I run this business by myself. That's it. It's just me alone. I personally answer all phone calls made by clients as I feel that due to my expertise and experience in this business I can help the clients best by understanding their requirements. Based on the frequently asked questions by clients I update the information regularly on the website in case something is missing.
 
chemotheraphy
Allure Hair provides practical support and information related to hair loss for people who are likely to lose their hair, or have already lost it due to various medical reasons like male pattern baldness, androgenetic alopecia (female pattern baldness), chemotherapy, radiation treatments, and accidents. Many of our clients have a condition called alopecia areata, an auto immune disorder which causes spots of hair loss and can progress into total hair loss.
hairieces
Allure Hair is unique as it doesn't compete with barbers, hairstylists, or volume wig manufacturers.Yatin oversees all the work at Allure Hair personally, from the client consultation, design, knotting plans, fittings, to the cutting, styling and coloring of the finished product. Yatin's philosophy is simple, “I am a perfectionist and my goal is to be the best in my field, not the biggest in terms of sales and turnover. Hence Allure Hair makes only a limited number of pieces every month.
Allure Hair Hairpieces
 
Allure Hair Replacement
Hair Replacement
Allure Hair provides practical support and information related to hair loss for people who are likely to lose their hair, or have already lost it due to various medical reasons like male pattern baldness, androgenetic alopecia (female pattern baldness), chemotherapy, radiation treatments, and accidents. Many of our clients have a condition called alopecia areata, an auto immune disorder which causes spots of hair loss and can progress into total hair loss.
Wig & Hair piece
Allure Hair is unique as it doesn't compete with barbers, hairstylists, or volume wig manufacturers.Yatin oversees all the work at Allure Hair personally, from the client consultation, design, knotting plans, fittings, to the cutting, styling and coloring of the finished product. Yatin's philosophy is simple, “I am a perfectionist and my goal is to be the best in my field, not the biggest in terms of sales and turnover. Hence Allure Hair makes only a limited number of pieces every month.
 
 
Wigs, Hair Extensions & Hair replacement (non surgical)