Step by step procedure to order from Allure Hair
For ordering any products that Allure Hair makes
Step1: Read the details given on the website.
I charge non refundable consultation fee of Rs.2000/- ( to be paid in advance before the consultation to confirm the appointment) for the initial consultation to ensure that all appointments are with serious clients only.
I would like to inform clients that I will answer their queries on the phone only if the client has paid the consultation fees in advance. Most people who call to make enquires do not take any effort to read the information given on the website. The information they want is already given FREE OF COST on the website www.allurehair.co.in but if they would want me to answer their queries over the phone then consultation fee has to be paid in advance.
You do not need to read everything but only information that is relevant to your requirement by scrolling down as the headings will give you clear idea of which information you need to know.
Step 2 : Email your photographs as per the requirements given & wait for my reply. Attach photographs which clearly show your present condition of hair loss & old photograpghs before hair loss took place. Older photographs should give clear idea how your own hair was previously before hairloss.
Photographs are very essential. Whether you live in Mumbai or out of Mumbai I need to see client photographs so that I can understand your hairloss related problem.
Step 3: If you have sent me the details correctly then I shall reply to your mail.
Do not call up immediately after you send me your email. Have patience & wait for a day or two for me to respond. If you do not get a reply it means that you have not sent me the details as per my requirement. I do not respond to emails sent with incorrect information that is not as per my requirements.
Step 4: I will send you an e-mail or a text message or call up to inform you if I have a solution to your hairloss problem. You will then have to pay the consultation fee of Rupees Two Thousand in advance to book your consultation appointment.
For those who do not want to read the information given on the website which is available free of cost, they are required to pay theconsultation fee of Rupees Two Thousand in advance so that I can answer their queries personally on the phone.
As a matter of policy I do not give prices / estimates / quotes over the telephone.
Home Visit Service for patients
Allure Hair does not visit clients / patients at home. I do not have staff who can be sent for home visit.
Those patients who are unable to visit my place can use the instructions given on the website about how to take measurements & email it to me.
Time is money. Please respect our time and be punctual.
If you arrive late we have no option but to cut short
the time allocated to you in order to accommodate the
next appointment or call you on some other day.We are
caring, and respect your privacy hence we make sure
that there are no other clients around by spacing out
appointments as normally people who suffer from hair
loss due to medical conditions prefer privacy
We value your time, hence to ensure that you are not
kept waiting, all services and consultations, are by
appointment only from 10 a.m. to 7 p.m.( Indian Standard
Time).Your appointment is scheduled to allow sufficient
time for consultation or to complete your service. Please
assist us by being punctual. Please do not call just
before your appointment to inform that you are going
to be late. Please anticipate traffic delays in Mumbai
and start well in time. In case you are unsure about
the time generally required to reach us from your location
please enquire with us.
Cancellation of Appointment
We require notice 24 hours notice for cancellation of
appointments for all services. Please inform us in advance
to reschedule your appointment.In case a client does
not inform and then we charge advance fee before we
reschedule the next appointment.
Before entering our premises, please turn the ringer
of your mobile phone to silent mode.The use of your
mobile phones within our premises is strictly prohibited.
Please respect the personal space of other people. Please
do not force us to overhear your conversations. It is
highly disruptive and distracting to us while we are
at work during consultation or service. I do not want
interruptions as majority of callers do not require
immediate access.Don’t answer or make calls or
text or respond to texts during consultation.
Allure Hair reserves the right to refuse customers without
assigning any reasons.
We take 100% payment in advance when client places the
order, since we only make customized made to measure
wigs. Only when we receive full payment we start making
the wig / hairpiece. Those outstation clients who deposit
money in our bank account by cheque should kindly note
that their work is started only when the cheque is cleared
and the amount is credited in our account. The prices
are NOT inclusive of bank transaction charges and courier
charges. They should be borne by the client.
Please note, refunds and / or exchanges WILL NOT be
made due to any reasons.Extra fees may be charged to
you in case of international purchases due to currency
conversion or foreign exchange rate fluctuation. The
exact charge will vary from day to day as the daily
markets dictate the exact charge.
Payment terms for Out of Mumbai & International
The options are :
1. Cash by money order or by depositing in our bank
account.( Bank transaction charges to be paid by the
2. Bankers' Demand Draft in favour of "Yatin Deshpande"
payable in Mumbai, INDIA.
3. Telegraphic Transfer / Wire Transfer
Telegraphic transfer in favour of "Yatin Deshpande"to
be sent to us through our Bankers.Please note that the
check/money order has to be an international money order
and not local currency, in US Dollars or Euros. It has
to be paid to "YATIN DESHPANDE" only and not
on any other name.In case you send the money on the
wrong name your order will not be processed.
Name of the Bank, Address of the Bank, SWIFT CODE, Current
A/c No. will be intimated on request.
4.MONEY TRANSFER through WESTERN
Contact your local Western Union agent, fill in the
form and give the payment to them. They will give you
a MTCN No - 10 digits control number. Inform us by email
for the MTCN No - 10 digits control number, so that
we can collect the payment. Please provide us all information
- Sender's Name
- Amount of Payment
eMoney Transfer Service by Money
eMoney Transfer Same Day Service.
Terms and Conditions:
Order once placed cannot be cancelled. The goods sold
will not be replaced or refunded .
The delivery will be done only upon confirmation of
receipt of payment from our bank.
Usual processing time 2 to 3 weeks.
Any changes or additions will be done only upon confirmation
of receipt of payment for the additional work.
Custom-made wigs or hair pieces take at least 2-3 weeks
before they are ready. It is possible to make a wig
in extremely urgent circumstances of illness in less
than one week, but in most cases, it is best to give
us around two weeks. PLEASE NOTE THAT THERE WILL BE
AN EXTRA CHARGE FOR ANY WORK REQUIRED WITHIN ONE WORKING
WEEK. This is only possible if we will able to complete
the order depending upon the workload at that time.We
like to give production times that are feasible and
realistic for us.
Delivery of wigs after 5 p.m.on the given date. We are
not responsible for the goods not taken by clients within
two weeks from the delivery date.
Allure Hair spends a large part of its time to designing
and making hairpieces for film, theatre and television.
However, unlike others surprisingly our walls are bare
without the clutter of photographs and autographed memorabilia
from the work done for the Bollywood heroines or other
celebrities. It is a well known fact that many of the
famous Bollywood stars, models & celebrities visit
us. Though we are in the vanity business we do not forget
that every clients privacy is also very important hence
I do not drop names for the sake of publicity. Allure
Hair ensures that everyones privacy is protected. We
would never divulge any details about anyone's private
life be it a celebrity or a commoner.
We prefer to be discreet as most people who visit us
also like it that way. We are located in a residential
area and do not have any hoarding or board with our
name. Very few people will like to be seen walking out
of a wig store situated in a mall or high street and
meeting known people on their way out. Any material
sent by us is always in plain envelopes only. I totally
understand the need for discretion. All orders leaving
Allure Hair just have a return address on the package
with NO BUSINESS NAME if you so desire.
We do not share or transfer any identifiable information
which you may have shared with us during consultation
or otherwise with or to our affiliates, licensees and
partners. We assure total confidentiality. However we
may disclose any personally identifiable information
we deem necessary, in our sole discretion, to comply
with any applicable law, regulation, legal process or
Out of Mumbai & International orders
We accept orders from customers all over India as well
as all other countries around the world. Our products
are delivered by courier to customer’s doorstep.
Even without leaving your house you can order a custom-made
wig / hair replacement system from us. We will guide
you through the entire process how to fit, attach and
maintain your own hairpiece without going to a professional
every time. Customers will be required to pay courier
/ shipping charges on their ordered products. Courier
charges will be notified beforehand if the client desires.
Allure Hair is not responsible for incorrect address
information given or the courier is sent back to us
due to any reasons. The client will have to bear the
courier charges again in such cases.
Goods should arrive within the stipulated time for that
particular delivery once they are shipped. Weekends
are excluded from working days and should be considered
when making an order. We cannot be held responsible
for any delay as a result of any local / National Holidays,
natural disasters, strikes and carrier delays. Our responsibility
ceases when we hand over the goods to the courier /
Shipper. If a product is lost, damaged or stolen in
transit we are not liable to pay for it. Customer may
request Insurance for their package at their own extra
International Shipments require customs clearance. The
rules and requirements for customs clearance vary from
country to country. We are not responsible for any duties,
taxes or additional charges that may be charged by Customs
for any international deliveries. It is the customer's
responsibility to pay any additional taxes, fees or
duties or to arrange for any permits or special paperwork
that may be required. Invoices are sent with all shipments.
This is the only document that will be sent with your
We follow guidelines issued by government and trade
bodies regarding non-cooperative countries and territories.
We also take guidance from partner banks around the
world, their requirements and stance on high-risk and
restricted countries. Allure Hair works with banks and
merchants to ensure all parties have a high level of
awareness regarding potential fraud.
Consultation by Appointment only From 10 a.m. to 7 p.m.(
Indian Standard Time). Please fix an appointment before
Delivery of wigs after 5 p.m.on the given date.
For enquiries and / or
booking appointments please contact us between 10 a.m.
to 7 p.m. Last Appointment must reach by 6.30 p.m
only one person to accompany clients within our premises.
Please do not get children along with you when you visit
During consultation we show samples of wigs, different
types of hair texures, net bases for you to review it.
After understanding your requirements, we recommend
the correct option for you.
The options for all wigs involve – selecting your
preferred: Color (can choose up to 3 colors in any mixture
blend), Hair length, Hair Texture, Density, type of
hair parting.We only show samples of the different type
wigs we make. We do not have wigs of all different types
and sizes for clients to wear and try on during consultation.
Consultation for Hair Replacement
A Hair Replacement consultation takes around 30 minutes.
During this time we will discuss in depth the various
type of hair replacement systems available and the system
that would benefit you as the client individually, based
on the type and degree of hair loss.
We also need to establish the suitability of each system
as well as your personal requirements and the result
you wish to achieve after the restoration process.
Consultation for Hair Extensions
A Hair Extension consultation takes around 30 minutes.
During this time we will analyse your hair and scalp
to see if you are suitable for hair extensions. We will
discuss application options available, determine what
length, color and style you require and what result
you want to achieve after the application process. Hair
extension details will be discussed more in depth during
the consultation appointment.
Long distance Consultations
We prefer to meet our clients in person but those who
stay out of Mumbai or cannot travel to us we suggest
to send measurements, photographs by e-mail, courier
or by post of their hair loss and provide details of
their diagnosed condition. We do not think that a full
consultation can be done by email / photographs / telephone.
However it can only be used as a guide for understanding
of your wig / hair replacement needs, but it still can
not replace a face to face consultation with Yatin.
Please note Allure Hair is not responsible for client's
perception of the wigs, hair extensions & hair replacement
systems based on photographs or by reading on our website.
Allure Hair is owned
by me Yatin Deshpande and I run this business by myself.
That's it. It's just me alone. I personally answer all
phone calls made by clients as I feel that due to my
expertise and experience in this business I can help
the clients best by understanding their requirements.
Based on the frequently asked questions by clients I
update the information regularly on the website, in
case something is missing.
I have noticed that a lot of people who call to make
enquires do not take any effort to read the information
given on the website. Very often I request clients to
refer to the website as the information they want is
already given on the website. I would like to apologize
to clients for not being able to answer their questions
in person. In case clients are asked to refer to the
website please do not interpret it as being rude or
customer unfriendly. Please co -operate by reading all
information given on the website. In case there is something
that you want to know which is not mentioned here then
please call up. I shall be happy to help you.
Please be aware that if you need a phone consultation
or an email consultation there is only one person handling
it. Sometimes phone consultations take long, so while
one customer is getting one to one service, the other
person calling few times doesn't get a chance to speak
to me at all. Since I started the website, business
has grown, and though I try to give everyone excellent
customer service, even if that means talking on the
phone for half an hour, consulting a customer on a wig
with even those customers who clearly knew the answers
to their questions, but just wanted to hear them from
As a matter of policy we do not give prices over the
telephone without seeing the clients or their photographs.
We require old photographs of the clients along with
present photographs to get an idea of their hairline,
style, color etc. so that we can give them an estimate.
I have plenty of experienced, skilled staff who looks
after the manufacturing process but I answer all client
phone calls personally, go through the emails, client
photographs, and most importantly look after the quality
control for every piece produced by us. Because as humans,
there is only so much we can do in a day so please bear